Knowledge Base

Before filing a report for missed garbage service, please first review your neighborhood’s garbage and recycling pick-up schedule and ensure that your garbage was placed at the curb no later than 5 a.m., at least three feet away from your mailbox, utility poles, trees, gas or water meters.

Please also keep in mind the following rules and restrictions related to trash collection. If your household is in violation of these restrictions, the City-Parish garbage contractor is not authorized to collect your items.

1. Items eligible for pick-up includes bagged household garbage including food waste and trash.
2. The City-Parish garbage service is not authorized to collect household hazardous waste such as paint, chemicals, thinner, batteries and electronics.
3. Cart lids must be closed, with nothing placed on top, and overflowing carts will not be collected, and move any vehicles blocking the street on collection day.

If you believe that your garbage service was missed and it was not due to any of the above violations, please contact 3-1-1 to report the issue.